That Guy asked:


I have a 30gb Zune, and it seems to have crashed. When I turned it on this morning, I saw the startup screen with the Zune logo and the progress bar. The progress bar loaded, than the screen froze there, I couldn’t even get it to turn off. I went to the “Knowledge Base” on the Zune website, and went through all the steps. Nothing worked. I tried to register my Zune so I could send it in for service, and it said “An error occured and we can’t process your request, please call our service number for further assistance”, or something like that. After about half an hour of talking to a robot on the Zune service line, I was told that “due to extreme weather conditions, we cannot answer your call.”
A couple extra pieces of information:
I bought this Zune secondhand from a friend, and when I first bought it, there was a problem connecting it to a computer. My friend sent it back to Microsoft, and the Zune I have now is the replacement that Microsoft sent.
Also, I recently updated the software on the Zune via a friend’s computer, but my own computer still has the old software. (I’m currently downloading the new software, but I’ve got dial-up, so it’ll take overnight.)
Any advice is greatly appreciated, thank you.

Joanne

arockalypse asked:


ok, so i have the 80GB zune, and it’s having some serious problems. i’ll try not to get into too much detail, but a few months ago, it randomly started deleting ALL my music. ( i had over 2500 songs at the time, plus videos and pics)and it left only like 3 artists on it!.. then when i went to re-add everything, it wouldn’t work, and only added like i little bit of my stuff. i tried everything. but nothing worked. and now, everytime i hook up the zune to the computer, it begins to sync, but only ever gets to about 3%, then crashes and comes up with a message saying “Your zune is not responding. Please disconnect it, restart it, then try again. To restart, press and hold the back button while You press and hold the top of the zune pad.” So i’ll follow what it says to do, and it just happens again. EVERY TIME! i must have tried like 100 times by now! i’m so frustrated and i really need my zune for a long trip on Saturday..
PLEASE HELP. any advice will be appreciated
also, i could really use a Zune help/ support thing i could maybe e-mail to ask them about the problem.. ?
-thank you-

Christine

Lauren asked:


Ok so our main computer crashed the other night. It is fairly new. About two years old with windows vista. We had everything on that main computer like itunes, zune, graphic programs, video editing programs and we think it crashed from some viruses.
Anyways when I restarted it last night after it froze it said that I could do this auto repair thing so I did and it stated that the only way to fix it would be to restore it to a different time when the computer actually worked, but some of our programs would be missing and stuff.
I was just wondering if there was a way to fix it so that our stuff will stay but the viruses will go away.
We have a lot of important stuff on it and we really do not want it to go away.
The computer actually just loaded so we are going to do a billion virus scans, but I want to check just in case!

Roy

anoldwomanlivinginashoe asked:


Since my son crashed his computer… I have Yahoo! Messenger, AOL Messenger, MSN messenger, and Myspace Messenger. I also have contracted Google updater?, Zune, a hackers program, and a handful of other things I may or maynot need. I also have Office software, Money Programs, Picture Programs, Movie Burners, Movie Players, Movie Decoders, Movie recoders, and kodak Picture makers, Kodak internet connecter thing, Hallmaker Something, and HP stuff. You get the idea.
My issue is that when I turn on my computer to check my email this entire song and dance comes on.
The only thing I would think of is removing the program??? I may want to use it.
How can I keep the program, just not always have it on?

Juan

Mike L asked:


My Computer crashes when ever i try to play .avi .mpg .wmv or any other video file. I’ve tryd with all players Zune, Windows Media, Real Player nothing works! I dont even know why checked my computer for bugs and nothing was there.

AND IF ANYONE IS STUPID ENOUGH TO ASK AND THINK THAT THEYRE SO DAMN SMART! Yes it does work with Youtube and other things that need Flash because its not an actual video file…

Charles